Privacy Policy

This privacy policy explains how Banks Of The Tyne Motor Company ("we", "us", "our") collects, uses and protects the personal information you provide to us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Banks Of The Tyne Motor Company is the data controller responsible for your personal data. You can contact us at:

  • Address: Unit 19A, Prince Consort Industrial Estate, Hebburn, Tyne and Wear, NE31 1EH
  • Email: [email protected]
  • Telephone: 0191 483 8909

What information we collect

We may collect and process the following information about you:

  • Your name and contact details (such as address, email address and telephone number).
  • Information you provide when enquiring about, purchasing or financing a vehicle.
  • Vehicle and part-exchange details relevant to your enquiry.
  • Details of your visits to our website and the resources you access.

How we use your information

We use your personal information to:

  • Respond to your enquiries and provide the products and services you request.
  • Process vehicle sales, finance applications and related paperwork.
  • Meet our legal and regulatory obligations.
  • Contact you about your enquiry or, where you have agreed, with relevant offers and updates.

Lawful basis for processing

We process your data where it is necessary to perform a contract with you, to comply with a legal obligation, for our legitimate business interests, or where you have given your consent.

Sharing your information

We do not sell your personal information. We may share it with finance providers, lenders and other partners where necessary to provide the services you have requested, and with regulators or authorities where required by law.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements.

Your rights

Under data protection law you have rights including the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk if you are unhappy with how we have handled your personal data.

Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us by email at [email protected] or by telephone on 0191 483 8909.

What our customers say about us

Our Reviews

Conscientious customer service, we bought a great car at a good price. Wish it was the Aston!
— Saira & Will Aspinall
**Exceptional service and a genuinely honest garage!** I contacted the company after seeing their Volkswagen Caddy Maxi Life advertised on AutoTrader on Wednesday evening, after hours. I had several in-depth questions and sent them over, and first thing Thursday morning Andrew contacted me and answered every question thoroughly. We then spoke on the phone, and Andrew went the extra mile by sending me a video of the vehicle. My mum, husband and I then made the three-hour journey from the East Midlands to Hebburn to view the car. We were absolutely delighted with the vehicle and were so happy with everything that we drove it home that day. Three weeks on, we are still extremely happy with our decision and absolutely love the Caddy. A huge thank you to **Andrew** for his exceptional customer service, professionalism
— hannah paterson
I can’t recommend Banks of the Tyne Motor Company highly enough. We’ve had two cars repaired here after they were damaged and recently bought my son’s car from them. Every experience we’ve had has been excellent. Andrew and Jamie were fantastic — really friendly, helpful and kept us updated throughout. My son loves his new car and we’ve had no problems at all. Great service and a lovely experience from start to finish. Would definitely use them again!
— Louise Crow
Great help Andy helped us get a new car and helped us with are old one lovely garage great cars thank you for all your help great customer service friendly staff
— Antonia Walker
I bought a lovely car from Andrew(The new manager). It was spotlessly clean inside and out and a really good price. Very friendly and professional. Definitely recommend 👌.
— Victoria Parry
Bought a citreon c3 from Banks of Tyne a couple of months ago. Due to an issue with the warrenty company I really needed the timing belt changed. The guys were more than happy to oblige and even carried out an oil and filter change too - with no charge 👍 About a couple of weeks later I experienced another teething issue with the car. But again, Stephen, Owen and the team really stepped up and again carried out all the work - even changing one of my brake lights - without charge. I honestly could not recommend these guys enough, its a real rarity to find a dealership / mechanics that are friendly, care and make you feel valued as a customer. They will be getting all mine and my familys work going forward - even though we all live on the other side of the water 🤣
— Steven Ward
I bought a lovely car from Andrew(The new manager). It was spotlessly clean inside and out and a really good price. Very friendly and professional. Definitely recommend 👌.
— Victoria Parry
Great Customer service from start to finish. Identified the issues with the car quickly (I had already been told by the AA what the issues were). Repaired it and kept me updated throughout. Quick and efficient service and a very fair price. Will definitely be using again!!
— Steven Richardson
I needed a garage that wasn’t going to rob me blind for repairs. I brought my car here for MOT repairs and I cannot fault this place. Stephen the MOT tester was really professional - gave me a price of the work (cheapest I have been quoted by far). I was able to watch him doing the work from the MOT office and was even given a lovely hot cuppa aswell 😉. When the work was completed he took it on a road test just to double check all was well. All was done in about 1hr. Absolutely outstanding business - WILL DEFO be recommending and using this place again. Thank you so much.
— Deborah Elliott
Went in to look for a Range Rover for myself but they didn’t have any available but asked what I was looking for and then they went out of their way and found one the exact model and spec I was looking for can’t fault the speedy service and professionalism from the staff
— Stephen Robson
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